Rental Housing Customer Service Representative
Company: Leidos Inc
Location: Indianapolis
Posted on: May 4, 2024
Job Description:
Description
Leidos is seeking full-time Rental Housing Customer Service
Representatives at the FHA Resource Center in Albuquerque, NM &
Indianapolis, IN. (There is an opportunity for telework after
training upon performance and customer approval.)
Our Leidos Customer Service team supports the US Department of
Housing and Urban Development (HUD), Office of Single-Family
Housing in their Mission to create strong, sustainable, inclusive
communities and quality affordable homes for all.As a Customer
Service Representative, you will assist renters, tenants, and
property managers by providing resources and referrals to meet
their rental needs.You may also assist homebuyers and homeowners
with requests related to purchasing and owning a home.This is a
great opportunity to gain knowledge of HUD rental assistance
programs and to learn about FHA Housing Administration (FHA)
mortgage programs through ongoing training while delivering
excellent customer service to connect others with program
resources.Rental Housing Opportunities available:
- 9:30 am - 6:00 pm MT in Albuquerque, NM (subject to change
based on customer needs)
- 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change
based on customer needs)
- Bilingual (English and Spanish)As a Rental Housing Customer
Service Representative, you will:
- Field phone calls on multifamily rental assistance requests
including tenant complaints, in accordance with standard operating
procedures.
- Provide information and resources to customers to deliver
customer service excellence.
- Use knowledge base and follow Standard Operating Procedures
(SOPs) to answer customer requests.
- Document customer phone communications in an internal
database.To be a successful Rental Housing Customer Service
Representative, you will possess:
- The capability to navigate multiple computer systems and
applications, and utilize search tools to provide information to
our clients
- Excellent time management skills and dependability
- Experience with MS Office (Outlook, Word, Teams)
- Strong written and verbal communication skills including
telephone etiquette
- Keyboarding proficiency of at least 40 words per minuteRequired
Qualifications:
- High School diploma or General Educational Development (GED)
certificate
- Minimum of 2 years of property management experience
- Minimum of 1 year of contact center experience or telephone
customer service experience.
- Ability to successfully obtain a Public Trust Security
clearance, which includes a credit check and background
investigationPreferred Qualifications:
- Bilingual (English and Spanish), verbal and written
- Experience with HUD-subsidized multifamily apartments or public
housing
- Call Center (Omnichannel)Join our team and enjoy Leidos
employee benefits, including:
- Paid Time Off (PTO) accrued based on Leidos policy, up to 3
weeks per in the first year
- Ten paid holidays per year
- Access to benefits on the first day of employment (medical &
dental insurance, 401K, Life, AD&D, Voluntary Disability
plans)
- Ongoing training opportunities to foster professional
development
- Tuition reimbursement based on Leidos policy
- Gym membership reimbursement
- Diversity and Inclusion Employee Resource GroupsLeidos is a
global leader providing solutions to make the world safer,
healthier, and more efficient through technology, engineering, and
science. Our company believes in engaging, developing, and
empowering our diverse and valued people to foster a culture of
creativity and growth.**The pay for this position is $18-$20 per
hour. **This position is covered under the Service Contract Act and
is subject to minimum wage demands as well as the minimum Health
and Welfare benefits. Leidos ensures that all provisions are met
through their wages and benefits.HUDFHAOriginal Posting
Date:2024-04-11While subject to change based on business needs,
Leidos reasonably anticipates that this job requisition will remain
open for at least 3 days with an anticipated close date of no
earlier than 3 days after the original posting date as listed
above.Pay Range:Pay Range -The Leidos pay range for this job level
is a general guideline onlyand not a guarantee of compensation or
salary. Additional factors considered in extending an offer include
(but are not limited to) responsibilities of the job, education,
experience, knowledge, skills, and abilities, as well as internal
equity, alignment with market data, applicable bargaining agreement
(if any), or other law.
Keywords: Leidos Inc, Indianapolis , Rental Housing Customer Service Representative, Hospitality & Tourism , Indianapolis, Indiana
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