Customer Service Representative

Company: GFL Environmental Inc.
Location: Indianapolis
Posted on: April 6, 2025

Job Description:

GFL Environmental Services USA, Inc. is seeking a full-time Customer Service Representative. The Customer Service Representative will be accountable for answering customer calls and entering work orders for an oil-based company.

We are looking for a reliable Customer Service Representative to perform tasks that will help us grow our business and maintain current customers.

At GFL our goal is to invest in our people and provide opportunities to grow for life!

Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

15 days of paid time off

4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.

401(k) with an employer match

Paid holidays

Employee Assistance Program with free counseling services.

Key Responsibilities:

* Provide excellent customer service and professionalism to all customers via telephone or email.
* Field phone calls and set up work orders and dispatch accordingly.
* Work closely with drivers for Logistics routing and dispatch.
* Receive and resolve, within established guidelines, customer questions and concerns.
* Respond promptly to customer inquiries.
* Monitor, resolve, and document customer issues.
* Obtain relevant information to handle product and service inquires.
* Provide established pricing and assist in confirming scheduling if needed.
* Retrieve pertinent customer information for credit approval in order to set up new customer accounts when Sales Team requests help.
* Manage customer's accounts.
* Accounts Receivable and collection (when needed).
* Keep track and follow up on customer interactions when necessary
* Tracking of data in Teams.
* Provide feedback on the efficiency of the customer service process.
* Perform other duties and responsibilities as required or requested by management.
* Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.

Requirements:

* Minimum of 2 years CSR experience.
* Associate's degree in business preferred but not required.
* Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
* Proficient in Microsoft Outlook, Microsoft Word and Excel.
* Ability to organize multiple projects and have excellent multitasking skills.
* Microsoft Teams knowledge a plus but not required.
* Good problem-solving ability.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Keywords: GFL Environmental Inc., Indianapolis , Customer Service Representative, Hospitality & Tourism , Indianapolis, Indiana