SOG Process Improvement Analyst III

Location: Cincinnati
Posted on: November 20, 2024

Job Description:

GENERAL FUNCTION: This position has responsibility for strategic development and execution of key initiatives that drive optimization of business performance, customer experience and operating aspects of Central Operations. Analyze, recommend, and implement initiatives to drive improved business performance and customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Identify, design, implement, and/or monitor Lean (process improvement) activities to achieve break-through goals, with focus on:

o Revenue enhancement.

o Loss Mitigation.

o Productivity Enhancement.

o Quality Improvement.

o Enhanced Customer Experience.

o Problem Prevention and Resolution.

* In assigned area, create, lead and/or monitor in the following:

o Obtains buy-in from executive project sponsors of the mission, vision, strategy, and approach.

o Develops strategic partnerships with the business unites to build a solid knowledge of the business line, including the business plan, products, processes, expenses, and current/future projects initiatives and revenue streams.

o Develop detailed project plans, work assignments, target dates, and other aspects of assigned projects.

o Ensures that all resources assigned to the project have all the tools and information needed to perform their project tasks.

o Evaluates project risk, changes and issues, including development of contingency plans and solution and process alternatives.

o Provide analysis to process improvement activities by measuring productivity results that translate to financial benefits.

o Function as liaison between the line of business and enabling functional areas throughout the project life cycle.

o Report regularly on progress against established project plans.

o Ensure that projects are executed in a manner that maximizes integrity and effectiveness.

o Performs project audits when required.

o Monitors issues between projects and resolves conflict.

o Plays lead role in managing and coordinating major systems and business projects and provides tactical and strategic input.

* Provide technical expertise and drive process improvement initiatives to achieve measurable productivity results that translate to financial benefits.

* Provide expertise and execute projects for customer experience initiatives, problem prevention/resolution initiatives and strategic initiatives to make measureable improvements to the customer experience index.

* Influences leaders and peers across organizational lines to take action on strategic initiatives or process changes.

* Lead and/or monitor design and execution of key process improvement, problem prevention and customer experience initiatives to achieve Performance Plan objectives.

* Maintains a moderate understanding/knowledge of Central Operations and all supported businesses.

* Establish the climate that encourages an open two-way channel of communication whereby team members exchange ideas / suggestions and share information

* Support innovation across Central Operations.

* Support Lean Six Sigma Yellow Belt certification across the Bancorp.

* Conduct industry/outside best practice research, make recommendations based on finding to Strategic Optimization leadership and design and execute on related improvements to processes.

* Design, implement, analyze, monitor or support special projects that integrate with key business objectives

* Will be responsible for coaching peers and assisting with the development of associates on the team.

SUPERVISORY RESPONSIBILITIES: None

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