Depositor Services Fulfillment Spec

Location: Cincinnati
Posted on: November 20, 2024

Job Description:

GENERAL FUNCTION: Performs entry level duties related to processing and storage of deposit support records/documents in Depositor Services. Duties include but are not limited to filing, research, and customer account maintenance. This positionrequirescontact with internal customers to ensure deadlines are met.

ESSENTIAL DUTIES & RESPONSIBILITIES:

. Audits documents/deposit items to insure accuracy and timely processing including envelope stuffing of Adjustment and Return Correspondence and branch capture bag opening/filing.

. Complete statement reconstruction requests as needed.

. Verifies that all documents are present and all guidelines have been met.

. Reviews documents/system records, processes and provides accurate information/documentation to various departments, expediting issue resolution if needed.

. Actively participates in ongoing efforts to continually improve the customer experience for both internal and external customers.

. Provides administrative support to assigned area/unit.

. Sorts and distributes depositor services incoming mail as well as prepares outgoing mail, overnight packages, and other correspondence according to deadlines.

. Ensure materials/documents are organized and properly labeled at all times in various storage rooms. Leverage vendor system to send boxes for offsite storage and request others if necessary, accurately managing inventory.

. Ensure work areas are clean and shelf space is adequately monitored to enable open space for incoming work.

. Cross train in other department processes and become familiar with the procedures.

. Additional duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

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