Service Consultant

Company: Hyundai Motor America
Location: Indianapolis
Posted on: April 3, 2025

Job Description:

Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education
High School

Experience
1-3 years

Additional Information
The Ed Napleton Automotive Group is looking for our next Service Consultant. Located at Napleton Hyundai of Carmel, the Service Consultant is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer's vehicle in top shape.

Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:
* Pay Plans above industry standard
* Family Owned and Operated- 90+ years in business!
* Medical, Dental, and Vision Insurance
* 401k and additional benefits
* Accrued Vacation Time
* Discounts on products, services, and vehicles
* Extensive and ongoing training with specialists
Job Responsibilities:
* Work with customers to ensure we meet and address all vehicle maintenance needs
* Write repair orders for customers with full transparency of cost and time estimates
* Provide exceptional and timely communication-keeping customers updated throughout the process
* Communicate frequently with Technicians and Parts to ensure timely completion of work
* Exhibit a positive attitude and strong work ethic with customers and co-workers.
* Utilize cutting edge Fixed Operations Technology
Job Requirements:
* Exceptional Customer Service Skills
* Tech Savvy- able to learn and utilize technology
* Previous Automotive Service Advisor Experience is a plus but not required
* 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Employment Position: Full Time
Salary:
$60,000.00 - $120,000.00 Yearly
Salary is negotiable.
Zip Code: 46240

Keywords: Hyundai Motor America, Indianapolis , Service Consultant, Professions , Indianapolis, Indiana